A secure client portal that puts appointment management in your clients' hands.
Let clients view, reschedule and cancel their own appointments online. Your practice cuts admin time. Your clients stop waiting on the phone.
Included with Online Booking 2.0 and free during your 30-day trial of WriteUpp.
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Cut the back-and-forth
No more phone tag and email chains to move one appointment. Clients handle changes themselves, day or night.
Clients reschedule and cancel online
Eligible appointments can be changed or cancelled in a few taps, within the rules you set.
Available whenever your clients are
The portal is open 24/7. Clients don't have to wait for the clinic to open to sort their booking.
Secure by design
Clients verify their identity with date of birth and postcode before they can see or change anything.
Every change lands in WriteUpp
Updates, cancellations and client messages are logged automatically against the appointment and client record.
Turn it on your way
Run the Client Portal alongside Online Booking 2.0, or enable it on its own so existing clients can self-serve without opening up booking to new patients.
Built with security at its core
Client data stays protected at every step. Clients prove who they are before they reach any appointment details, and access through a confirmation or reminder is locked to that single appointment.
- Identity verified with date of birth and postcode
- Appointment magic links only ever show the one appointment they relate to, nothing else on the client's record
- ISO 27001 certified and built to meet GDPR requirements, PIPEDA, HIPAA & PHIPA Certified.
- Every change and message is stored securely against the client record in WriteUpp
Designed for easy access
Appointment magic links: Drop a secure portal link straight into confirmation emails, reminders and update notifications using the new Magic Link variables. One click takes the client to that specific appointment, where they verify with date of birth and postcode, then view, change or cancel it.
Full Client Portal login: Give clients access to everything in one place. They enter their email or mobile number, get a secure login link, verify their identity, and land in the full portal to see all upcoming appointments, view their history and manage anything that's eligible.
Flexible controls designed to work the way you do
The portal works the way your practice works. Set the rules once and let clients manage the rest.
- Decide how close to an appointment clients can make changes
- Decide how close to an appointment clients can cancel
- Set the cancellation policy wording clients see before they cancel
- Choose the status applied automatically to cancelled appointments
- Get notified of portal changes for your own appointments, or across all users
Protect your patient data
WriteUpp is ISO27001-certified practice management software for therapists, built to meet GDPR requirements so you can work with complete confidence. With two-factor authentication and encrypted data replication across multiple servers, your patient records are protected to the highest industry standards.
Rapid response times
Need support with your WriteUpp account? Our UK-based practice management software support team responds in an average of 7 minutes, helping healthcare professionals resolve issues fast so you can keep your clinic running smoothly.
Flexible payment processing
Seamless payment processing integrations with leading providers keep your clinic’s and your patients’ finances secure.
Trusted by healthcare professionals across 30 countries
Reducing “no shows” with automated communications and smart forms
Join over 50,000 clinicians that we've helped using WriteUpp
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