"More intuitive than Owl Practice, with quick, knowledgeable support when I need it whilst offering better customization, focused record-keeping, and reduced my costs by 25–30% per month."

What do you like best about WriteUpp?

I was looking to make a switch in my practice, and the setup is easy. It’s more intuitive than Owl Practice, and the customer service has been quick, knowledgable and there when I need it. I don't have to wait hours or days to get a live person for support. I was able to transfer client files securely and without much hassle. The pricing is also extremely competitive.

What do you dislike about WriteUpp?

There were a few small issues when transferring client files. The main one is that WriteUpp requires a specific .csv format for importing files, which means I have to spend extra time making sure the .csv from my previous provider is set up correctly. It would save time if I could customize the import to match my incoming file format. That would also let me keep working in a format that fits how my continuity of care is already organised, rather than having to learn a new system.

What problems is WriteUpp solving and how is that benefiting you?

I had three areas I needed to improve: 1) more customization so I could decolonize my note-taking practice while using AI; 2) a client interaction and record-keeping system where video sessions were optional (I use PlaySpace for my actual client sessions because of the immense creativity available in that system); and 3) reducing the monthly cost of client record-keeping and billing while still improving my ability to offer the best client experience.

WriteUpp improved all three of these. First, it has AI note-taking that I don't have to "add on for another monthly fee" and allows better customization than my previous provider. Second, record-keeping is the primary focus, and I’m not paying a lot extra for a subpar video service like I was with my previous provider. Third, it accomplished all of this while reducing my costs by 25–30% per month. It’s also integrating with PlaySpace, which brings everything together for me.

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