You're in safe hands

We've invested heavily in Microsoft's Azure cloud infrastructure which is trusted by many of the world's leading enterprises and government agencies. In Microsoft's state of the art data centres they manage 1+ million servers in 140 countries supporting 20 million businesses, including WriteUpp.

Cutting corners is not an option

The back-end infrastructure that underpins many cloud-based applications is often invisible to most users, until something goes wrong. It's an area where costs can be cut and profit margins can be boosted but we don't subscribe to that business model. We pay a premium for Microsoft's services and expertise because your data and your client's privacy deserves the best.

Failover & Geo-replication

We use active geo-replication in WriteUpp to create four readable secondary databases in both of our EU-based data centre locations. In essence, this results in eight geographically distributed, real-time copies of the data that underpins WriteUpp. As well as providing you with extra peace of mind, this technology allows us to use these secondary databases for failover if there is a data centre outage. For you, this means outstanding up-time and world-class data integrity.

EEA/EU based Data Centres

GDPR imposes restrictions on the transfer of personal data outside the European Union. These restrictions are in place to ensure that the level of protection of individuals afforded by the GDPR is not undermined. To ensure we comply with GDPR (as your data processor) our data centres are located in the European Union. Going forwards, in view of the lack of clarity from the UK Government and European Union about how Brexit might impact GDPR we have invested in the necessary infrastructure to allow us to re-locate our data centres so that we remain compliant with future regulatory and legal requirements, should this prove necessary.

Data Centre Security

Access to Microsoft's data centres is strictly limited to security-cleared personnel, controlled by extensive CCTV monitoring and state-of-the-art access control systems.

  • Security guards patrolling 24x7x365
  • Two-factor access control via biometric verification and card reader
  • Climate control, seismic bracing and uninterruptible power supply in the event of power failure ensure the data centre keeps running 24x7x365

GDPR+

The GDPR (General Data Protection Regulation) is the most significant change in data protection and privacy laws for 20 years.

As your "data processor" we are fully prepared for GDPR but in addition we have rolled out a series of features to help you reduce the time and cost involved in meeting your GDPR responsibilities going forwards. These include:

  • Provision of the WriteUpp ID (WUID) which allows you to protect your client’s privacy by displaying their WUID (instead of their name) in your diary, dcouments, notes and emails and thereby avoiding the need to transmit PII (Patient Identifiable Information)
  • Streamlined capture of Privacy Consent (Article 13 of GDPR) via email or in person
  • Logging, managing and fulfilling Access Requests (Article 15 of GDPR). For many practices, collating every facet of information that you hold about a client within the 30 day deadline could be very onerous and time-consuming but in WriteUpp you can pull this information together in a few seconds.

256-bit SSL Encryption

When you're connected to our servers using WriteUpp you're protected by 256-bit SSL encryption. To see the full details of our SSL certificate logon to WriteUpp and click on the padlock icon in your browser.